Video Kiosk Software

Video Kiosk — TrueConf Kiosk

  • Customer service automatization and staff cost reduction.
  • Maintaining eye contact with the customers.
  • Customer requests easily forwarded to the most qualified experts regardless of their location.
  • Serviced office space reduced and leasings costs saved.
  • Reduction of the average waiting time during busy hours.

TrueConf Kiosk is ready-to-use software for customer service applications and call center integration that brings improved customer care and allows white-labeling opportunities to suit your company’s needs. TrueConf Kiosk source code is free to use, modify and distribute.

TrueConf video kiosk is installed on a Windows PC connected to a USB webcam, speakerphone, or handset to facilitate communication with customers. You are free to choose any hardware vendor you want, while we optimize TrueConf software for each particular case.

Video-Enabled Customer Service

Provide real-time support and customer service to customers anywhere in the world. Clients can easily initiate a video session with your manager in one click, while the smart queuing mechanism takes care of everything else, reducing lines and customers’ waiting time. Sales reps can use visual cues when dealing with clients, maintaining a high standard of customer service.

Kiosk Invoice
TrueConf API

Reliable Video Conferencing Infrastructure

Video kiosk technology is powered by TrueConf Server, which also provides full integration with third-party hardware systems. TrueConf Server is one of the most popular video conferencing solution in Eastern Europe.

Conference Sessions Recording

To avoid disputes and boost quality service, the system automatically records all video calls.

Conference Recording
Contactless Communication

Contactless Communication for Frontline Workers

The special version of TrueConf Kiosk is designed to ensure a safe working environment in healthcare facilities and prevent the spread of viral infection within hospital areas. This self-service system is equipped with RFID & NFC access control to enable contactless communication between frontline workers in the infectious disease department and medical staff in “green” zones to achieve safe collaboration and effective healthcare delivery under epidemiological constraints.

Integration with Existing Contact Centers via SIP Protocol

We automatically transcode calls from the kiosk into SIP protocol with support for video, providing transparent integration with third-party software run by contact centers. There is no need for operators to install client applications or take additional trainings.

TrueConf Kiosk Doc Camera

Document Camera Integration

Incorporate a document camera into your video kiosk or VTM and enable customers to display bills, legal agreements or any other real-time images to remote call agents. With TrueConf Kiosk, support agents can switch between a customer’s web camera and a document camera to view necessary documents and provide timely assistance. Every document displayed by a client will be available for further review since all video calls will be safely stored on the server.

TrueConf Video Kiosk in Use

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