TrueConf Kiosk is ready-to-use software for customer service applications and call center integration that brings improved customer care and allows white-labeling opportunities to suit your company’s needs. TrueConf Kiosk source code is free to use, modify and distribute.
TrueConf video kiosk is installed on a Windows PC connected to a USB webcam, speakerphone, or handset to facilitate communication with customers. You are free to choose any hardware vendor you want, while we optimize TrueConf software for each particular case.
Provide real-time support and customer service to customers anywhere in the world. Clients can easily initiate a video session with your manager in one click, while the smart queuing mechanism takes care of everything else, reducing lines and customers’ waiting time. Sales reps can use visual cues when dealing with clients, maintaining a high standard of customer service.
Video kiosk technology is powered by TrueConf Server, which also provides full integration with third-party hardware systems. TrueConf Server is one of the most popular video conferencing solution in Eastern Europe.
To avoid disputes and boost quality service, the system automatically records all video calls.
The special version of TrueConf Kiosk is designed to ensure a safe working environment in healthcare facilities and prevent the spread of viral infection within hospital areas. This self-service system is equipped with RFID & NFC access control to enable contactless communication between frontline workers in the infectious disease department and medical staff in “green” zones to achieve safe collaboration and effective healthcare delivery under epidemiological constraints.
We automatically transcode calls from the kiosk into SIP protocol with support for video, providing transparent integration with third-party software run by contact centers. There is no need for operators to install client applications or take additional trainings.
Incorporate a document camera into your video kiosk or VTM and enable customers to display bills, legal agreements or any other real-time images to remote call agents. With TrueConf Kiosk, support agents can switch between a customer’s web camera and a document camera to view necessary documents and provide timely assistance. Every document displayed by a client will be available for further review since all video calls will be safely stored on the server.
Our mission is to deliver secure and easy-to-use video collaboration technology to our users, no matter where they are or what device they're using.